At Aevione.com, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.

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Returns

Eligibility for Returns:

• You have 30 days from the date of purchase to return an item.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Certain items are exempt from being returned, such as perishable goods, intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Non-returnable Items Include:

• Gift cards
• Downloadable software products
• Some health and personal care items

How to Return an Item:

1. Contact Us: Begin by contacting our customer service team at returns@aevione.com or +234-XXX-XXXX-XXX to initiate a return.
2. Return Authorization: Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
3. Packaging: Pack your item securely, including all original packaging, manuals, and accessories.
4. Shipping: Send your return to the address provided. Please note that you are responsible for paying the return shipping costs unless the return is due to a defect or error on our part.

Refunds

Processing Refunds:

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If your return is approved, we will process the refund to your original payment method within 7-10 business days.

Late or Missing Refunds:

• If you haven’t received your refund within the specified time frame, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at refunds@aevione.com.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at exchanges@aevione.com with your order details.

Shipping Returns

• To return your product, you should mail your product to: Aevione.com, XYZ Building, 123 Lagos Street, Lagos, Nigeria.
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

• Email: support@aevione.com
• Phone: +234-XXX-XXXX-XXX
• Address: Aevione.com, XYZ Building, 123 Lagos Street, Lagos, Nigeria

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Thank you for shopping with Aevione.com. We appreciate your business and are committed to providing you with the best possible shopping experience.