Returns and Exchanges

At Aevione, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our easy and hassle-free returns and exchanges process is here to help. Please review the information below to understand our policies and procedures.

1. Return Policy

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Some items are non-returnable; please see the list of exceptions below.

Non-Returnable Items:

• Gift cards
• Final sale items
• Personal care items (e.g., beauty products, undergarments)
• Custom orders or personalized items

2. Exchange Policy

If you need a different size, color, or item, you can exchange your purchase within 30 days of the delivery date. The item must be in its original condition and packaging. To initiate an exchange, follow the instructions below.

3. How to Return or Exchange an Item

Step 1: Contact Us

• Email our customer support team at [Email Address] or call us at [Phone Number] to request a return or exchange.
• Provide your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.

Step 2: Receive Return Authorization

• Our customer support team will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return your item(s).
• Include the RAN with your return package to ensure proper processing.

Step 3: Ship Your Item

• Pack your item securely in its original packaging, including any accessories, tags, and documentation.
• Ship the item to the address provided by our customer support team. We recommend using a trackable shipping method to ensure your package arrives safely.

Step 4: Processing Your Return or Exchange

• Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
• For returns, a refund will be issued to your original payment method within 7-10 business days.
• For exchanges, we will ship the new item to you as soon as the returned item is received and inspected.

4. Refunds

Refunds will be processed within 7-10 business days after we receive your return. The refund will be issued to your original payment method. Please note that shipping costs are non-refundable.

5. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.
• If the return is due to a defect or our error, we will provide a prepaid return shipping label.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within 7 days of delivery. We will arrange for a replacement or a refund, and cover any shipping costs associated with returning the damaged or defective item.

7. International Returns

International customers are responsible for return shipping costs and any applicable customs duties or taxes. We recommend using a trackable shipping method to ensure your package arrives safely.

8. Contact Us

If you have any questions about our returns and exchanges policy, please contact us at:

Aevione.com
[Email Address]
[Phone Number]

Our customer support team is here to assist you and ensure you have a positive shopping experience with Aevione.